Technological innovations, the entry of industry giants into the financial system and new payment regulations, which are already being implemented, will increase digital payments by up to 14% by 2022, to over a trillion transactions worldwide.
Asia, Central Europe, the Middle East and Africa are the markets with the highest number of digital payment transactions. It is precisely these emerging markets that will soon "dictate and shape the global payments landscape in terms of innovation, transaction capacity management and industry trends".
So far debit cards are the fastest growing electronic payment instrument (17%), ahead of credit cards (11%) and transfers (10%).
Indeed, in the midst of the debate on the implementation of new payment methods, many banks remain reluctant to adopt open banking through data sharing, digital ecosystem collaborations and open platforms. Many traditional banks are opting for caution when it comes to change.
These are some of the conclusions "Annual Payment Report” (Capgemini).
Less than half (48%) of managers surveyed in the report indicated that they plan to use APIs (Application Program Interfaces) beyond those required for regulatory compliance.
More than a challenge, the experts say, open banking is an essential requirement for improving the customer experience and long-term customer loyalty.
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