{"id":311,"date":"2022-08-02T00:00:00","date_gmt":"2022-08-01T22:00:00","guid":{"rendered":"https:\/\/orienteed.com\/\/soporte-tecnico-l1-ecommerce\/"},"modified":"2023-02-28T17:44:33","modified_gmt":"2023-02-28T16:44:33","slug":"soporte-tecnico-l1-ecommerce","status":"publish","type":"post","link":"https:\/\/orienteed.com\/es\/soporte-tecnico-l1-ecommerce\/","title":{"rendered":"10 ventajas de tener un soporte t\u00e9cnico L1 dedicado a tu ecommerce"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00bfNecesitando soporte t\u00e9cnico?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Tener un negocio en este mundo tecnol\u00f3gico puede ser un desaf\u00edo, nuevas tecnolog\u00edas emergen constantemente. Las compa\u00f1\u00edas tienen que adaptarse integr\u00e1ndolas a sus sistemas en una continua evoluci\u00f3n y mejora del servicio, para mantener a sus clientes satisfechos, obteniendo liderazgo en sus campos y asegurando un flujo constante de ingresos. Pero esto implica un acceso constante a las distintas plataformas de dicho ecommerce, permitiendo a los consumidores navegar por la p\u00e1gina disfrutando de todos sus servicios.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hacer esto requiere un equipo de especialistas con una amplia base de conocimiento<\/strong><span style=\"font-weight: 400;\">, encarg\u00e1ndose de que el servicio no se vea interrumpido, previniendo cualquier posible falla con una monitorizaci\u00f3n constante de todo el ecosistema que conforma un <\/span><span style=\"font-weight: 400;\">ecommerce. Formar<\/span><span style=\"font-weight: 400;\"> dichos especialistas requiere de una larga inversi\u00f3n inicial, tiempo, personal formativo y equipamiento para los mismos<\/span><span style=\"font-weight: 400;\">. Externalizar<\/span><span style=\"font-weight: 400;\"> tu departamento de soporte t\u00e9cnico<\/span> <span style=\"font-weight: 400;\">L1 no solo te ahorrar\u00e1 costos en dicha capacitaci\u00f3n, sino el espacio, hardware y el gran capital inicial que requiere todo esto.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Aqu\u00ed te presento alguna de las ventajas de externalizar tu soporte t\u00e9cnico L1:<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monitorizaci\u00f3n 24\/7\/365<\/strong><span style=\"font-weight: 400;\"> d\u00edas de todo el ecosistema de tu e-commerce.<\/span> <\/li>\n\n\n\n<li><strong>El coste de la contrataci\u00f3n de personal<\/strong><span style=\"font-weight: 400;\"> se reparte entre varios clientes, por lo que el coste final es inferior, permitiendo as\u00ed tener expertos capacitados constantemente en las tecnolog\u00edas emergentes sin tener que sustentar todo el precio de esa capacitaci\u00f3n.<\/span>  <\/li>\n\n\n\n<li><strong>Mejorar la satisfacci\u00f3n de los clientes<\/strong><span style=\"font-weight: 400;\"> al asegurar la detecci\u00f3n inmediata de todos los problemas y <\/span><a href=\"https:\/\/orienteed.com\/\/monitoring-comercio-electronico\/\" title=\"Por qu\u00e9 tu ecommerce necesita un sistema de monitoring de aplicaciones\"><span style=\"font-weight: 400;\">monitorizar constantemente el rendimiento del sistema<\/span><\/a><span style=\"font-weight: 400;\">, garantizando que la experiencia de navegaci\u00f3n y compra en su e-commerce sea una experiencia fluida y grata para sus consumidores a nivel mundial.<\/span>  <\/li>\n\n\n\n<li><strong>Mejorar la documentaci\u00f3n de las incidencias<\/strong><span style=\"font-weight: 400;\"> ocurridas en el sistema mediante la creaci\u00f3n de tickets e informes, permitiendo a los inform\u00e1ticos a cargo de su resoluci\u00f3n acceso a un informe conciso y preciso del problema, lo que agiliza su resoluci\u00f3n.<\/span><\/li>\n\n\n\n<li><strong>Acceso a informes de rendimiento<\/strong><span style=\"font-weight: 400;\"> del sistema, facilitando as\u00ed su an\u00e1lisis para el mejoramiento del mismo.<\/span>  <\/li>\n\n\n\n<li><strong>Reducci\u00f3n en costes de soporte<\/strong><span style=\"font-weight: 400;\"> de L2 al realizar un cribado previo de los problemas antes de su escalaci\u00f3n a L2,optimizando el tiempo de dicho personal y permitiendo al mismo enfocarse en labores m\u00e1s complejas.<\/span>  <\/li>\n\n\n\n<li><strong>Mejorar la comunicaci\u00f3n entre los usuarios<\/strong><span style=\"font-weight: 400;\"> y diferentes niveles de soporte t\u00e9cnico al emplear procedimientos y canales de comunicaci\u00f3n bien definidos, optimizando as\u00ed los recursos que representan estos mismos para una \u00f3ptima productividad.<\/span> <\/li>\n\n\n\n<li><strong>Posibilita el mantenimiento preventivo del sistema<\/strong><span style=\"font-weight: 400;\">, permitiendo as\u00ed mismo prevenir cualquier tipo de interrupci\u00f3n del servicio por un error no detectado.<\/span> <\/li>\n\n\n\n<li><strong>Menor tiempo de respuesta y resoluci\u00f3n<\/strong><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> ante las incidencias al obtener una identificaci\u00f3n de los problemas de forma m\u00e1s precisa.<\/span><\/span> <\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Ahorro de costes y tiempo<\/strong> al evitarse todo el proceso de RRHH de contrataci\u00f3n y posterior formaci\u00f3n de los integrantes del equipo de L1.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Para concluir, podemos apreciar algunas de las grandes ventajas que externalizar tu departamento de soporte t\u00e9cnico L1<\/strong><span style=\"font-weight: 400;\"> te brindan, permiti\u00e9ndote tomar ventaja sobre tus competidores y enfocarte en el desarrollo de tu negocio, contando con un equipo de expertos resguardando el funcionamiento de tu web, para que puedas conseguir tus objetivos.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Si en cualquier momento ves que tu empresa necesita una actualizaci\u00f3n urgente de tu servicio de IT, siempre puedes aprovechar la experiencia y asistencia personalizada que ofrece Orienteed.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Una empresa especializada en soluciones tecnol\u00f3gicas para tu e-commerce, con gran experiencia en diferentes modelos de negocio como B2C,B2B y B2B2C, adem\u00e1s del desarrollo de herramientas nativas como <a href=\"https:\/\/www.valido.ai\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Valido<\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En este art\u00edculo compartimos 10 ventajas de tener un soporte t\u00e9cnico L1 completamente dedicado a tu ecommerce para ayudarte a tomar la mejor decisi\u00f3n.<\/p>\n","protected":false},"author":3,"featured_media":519,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[149],"tags":[8,137,138],"class_list":["post-311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monitorizacion","tag-ecommerce","tag-l1","tag-technical-support"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"En este art\u00edculo compartimos 10 ventajas de tener un soporte t\u00e9cnico L1 completamente 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