Caso de estudio: Transformación digital del soporte eCommerce para una marca global de gafas

Digital transformation of eCommerce support for a global eyewear brand

Discover how an international brand improved the availability and performance of its online platform through an end-to-end eCommerce support solution with active monitoring, real-time dashboards, and a dedicated 24/7 expert team.

Before the transformation: lack of control and visibility

Before partnering with Orienteed, the brand operated with a reactive model for handling errors and incidents. Without a unified monitoring solution, each team resolved issues in silos, with limited visibility into the actual state of their digital platforms.

Synergy that drives results

Orienteed designed and implemented a comprehensive support solution that transformed the group’s digital operations. The approach was built on three key pillars: technology, team, and processes, achieving sustainable improvements in operational control and efficiency.

The transformation of the group's support and monitoring systems led to improvements across multiple areas:

• +186% year-over-year growth in online orders
• 97.7% SLA compliance for its main brand
• Improved platform stability, visibility, and decision-making