Services that make a difference

The services that we offer at Orienteed are aimed at developing the full potential of online commerce. This requires a solid e-Commerce strategy, a scalable infrastructure that can anticipate and adapt to continuous changes within the business, and professional technical support that provide immediate responses.

Consultancy

We provide advice to large companies to stay ahead of their competitors with Orienteed’s e-commerce consulting.

Customised development

We develop any extension, plug-in, or connector that your platform requires.

Technical support

We are well-equipped to respond to your project at any time and place.

Audit

Our Quality Assurance Team applies a consistent and fully customised approach evaluating quality of the e-commerce projects.

Innovation

We offer Artificial Intelligence, Big Data and Cloud services, applied to e-commerce, to exploit the potential of technological change.

Technical Commerce Office

A team of highly trained and experienced ecommerce Architects that can fully take advantage of the platform’s potential.

A perfectly orchestrated ecosystem

An e-commerce project is not just about delivering new releases on time. It is also about obtaining the expected ROI through the management of various factors, which allows the store’s services to achieve high quality standards, consequently improving the user experience and the conversion rate.

Orienteed helps customers to incorporate new players into their teams, so that they can make a difference.

L1 technical support

A team consisting of operators and testers, led by a Service Manager, available 24 hours a day, 7 days a week and ready to monitor, attend to or prevent any issues.

Project team

A team consisting of software architects, DevOps engineers, system administrators, developers, and testers, who, by employing Agile methodology, continuous integration, and code quality, can deliver an
e-commerce solution that every business needs.

L2 Application maintenance

Developers and system administrators that can smoothly integrate into customer teams and respond efficiently to business requirements.

Innovation team

A team composed of software architects and developers that implement Artificial Intelligence services applied to e-commerce.

TCO

Technical Commerce Office, a team of highly trained and experienced ecommerce Architects that can fully take advantage of the platform’s potential, pursuing the realization of models such as Continuous Integration, Continuous Delivery, Zero Downtime, High Availability and best practices of e-commerce.

L1 technical support

100% adapted to your needs

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Available 24/7
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Multi-lingual
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Active monitoring system
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End-point for alerts
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Proactive approach
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Multi-device and cross-country functional testing
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Smart “Proxy” for tickets.
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L2 escalation based on agreed SLAs

Make that step up with L1 Techical Support
Four simple steps to launch our 24x7 support service, in less than a month.

1. Assessment /Analysis

2. Configuration

3. Operator Training

4. Service Start

Project team

Put your ideas into action

We implement the e-commerce of your imagination, with a team of experts that employ agile methodology, continuous integration and analysis of code quality.

– Developers

– Administrators

– DevOps

– Architects

– Project Managers

Stay ahead of the game with our Project team.

Our specialists have proven experience in:

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Implementation of an e-commerce ecosystem: Back-end, Front-end, Middleware, database, monitoring tools, problem resolution and development.
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Implementation of WebSphere Commerce on-premise and on- cloud
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Integration of Full Immersion Marketing with Coremedia Content Management System
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Development of UX ReactJs with Headless Commerce
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Integration of Cognitive Marketing with IBM Watson Hub
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Development of new trends such as Progressive Web Application and online / offline microservices
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High-availability infrastructure and disaster recovery
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Requirements gathering and business process improvement.
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Agile development
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Continuous integration
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Code quality analysis
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Defining Performance SLAs

L2 Application Maintenance

Add value and experience to your team

Maintenance of the e-commerce platforms, with a team of experts that use agile methodologies, continuous integration and quality analysis of the code.

– Developers

– Administrators

– DevOps Engineers

– Architects

– Project Managers

Make that next step with the L2 delivery team.

After the initial interviews and approval process, our customer has our professionals immediately integrated into their team to achieve short-term and/or long-term commitments.

Our specialists have proven experience in:

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Experts in WAS, IHS, DB2, Oracle, WAS plugin, WCS and SOLR, Coremedia
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Configuration of vertical, horizontal, static and dynamic clusters
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Administration of application servers
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Development of ETL strategies
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Development of cache strategies
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Creation of new widgets and customization of existing ones
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Customization of the content management system
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Integration of third-party software
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Development of new payment plugins and fees
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Integration of IBM Bus Integration, Apache Kafka or other providers
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Integration of SAP, PIM and CRM
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Adaptation of order flow and inventory models
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Customization of SOLR and creation of new indexes
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Development of scripts for Load and functional tests

Innovation team

Artificial Intelligence, Cloud, Big Data

A team made up of software architects and developers that implement Artificial Intelligence services applied to e-commerce, in order to exploit the full potential of digital transformation.

Our specialists develop:

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Intelligent marketing system integrations
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Natural language processing systems
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Social network rating and ranking systems
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Harnessing trends and knowledge
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Chat bot
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Intelligent re-targeting of your customers

TCO

Technical Commerce Office

Our architects are highly trained to leverage the full potential of the e-commerce platforms.

We constantly monitor the platform, guaranteeing high quality standards and adopting the necessary strategies to effectively incorporate any integration components.

Make the step up with TCO

Our architects have proven experience in:

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Execution of audit tasks
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Performance adjustment
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Provision of high availability architecture
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Troubleshooting
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Guidance in delivery and administration
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Specific/customised training
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Leveraging platform capabilities
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Migration to new versions of WCS
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Generation of monthly reports directly related to bounce and conversion rates
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... and much more!

Partnerships

Discover all the possibilities of IBM Watson Commerce with Orienteed

All the power of Artificial Intelligence at your doorstep. An unparalleled experience that takes optimization of your core business to a higher level.