Technical Support Services for a
Leading B2C International Retailer
How we helped
We deployed and configured an Active Monitoring and Alert Management Solution, customized to Customer X’s business needs.
In addition, we set up a highly skilled support team to provide expertise in Monitoring, Pattern Extraction and Performance Data Analysis.
Customer X has well-known brands that, although successful, were suffering from pain points in support management.
- No real-time visibility or analysis.
- Multiple incident escalation paths.
- Poor alert management.
- Different technology references.
- Unknown performance impact for each releases.
Customer X was able to gain full visibility of the user experience and touchpoints gaining the following benefits.
- 0 SLA violations.
- Single Point of Contact to simplify escalation process.
- Fraud detection.
- Incident prediction.
- Impact analysis of releases.
- Order funnelling data interpretation.